Last Updated: Auguest 31, 2026

At SCENT971, we want you to be completely satisfied with your purchase. If you have received a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product received is significantly different from what was ordered.
  • An item is missing from your order.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, unless the product arrived damaged or defective.

Because fragrances and personal-use products are hygiene-sensitive items, opened, used, sprayed, or tested fragrances generally cannot be returned or exchanged unless the product is defective or the wrong item was delivered.

2. Return Period

Return requests must be submitted within [7 days] of receiving your order.

Requests submitted after this period may not be accepted.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

Email: support@scent971.ae
WhatsApp: +971 50 971 6990

Please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photographs of the product and packaging
  • A video of the package opening, if available

Our team will review your request and provide instructions regarding the return or replacement.

4. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used perfumes/fragrances
  • Products that have been sprayed or tested
  • Products without their original packaging
  • Products damaged after delivery due to customer handling
  • Products purchased during clearance or final-sale promotions, where specifically stated
  • Gift cards or promotional vouchers, where applicable

5. Exchanges

If you receive an incorrect or defective product, we may offer a replacement subject to product availability.

If the replacement product is unavailable, we may offer a refund or another suitable resolution.

6. Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed through the original payment method where possible.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

7. Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as:

  • Sending the wrong product
  • Sending a defective product
  • Sending a damaged product

If a return is approved because of an error attributable to SCENT971, we may cover the applicable return shipping costs.

8. Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Refused or Undeliverable Orders

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or failure to collect the package, additional shipping charges may apply if the order is reshipped.

Any refund for an undeliverable or refused order may be subject to applicable shipping and handling costs.

10. Promotional Products

Products purchased as part of a promotion, discount, bundle, or special offer may have specific return conditions. These conditions will be communicated on the relevant promotion or product page.

11. Changes to This Policy

SCENT971 reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about returns or refunds, please contact us:

SCENT971
Email: support@scent971.ae
WhatsApp: +971 50 971 6990

We will be happy to assist you.