Last Updated: August 31, 2026

At SCENT971, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment-related information
  • Account information
  • IP address
  • Browser and device information
  • Website usage information
  • Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide our services and operate our website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Deliver products to you
  • Process payments
  • Send order confirmations and updates
  • Provide customer support
  • Respond to enquiries
  • Manage your account
  • Improve our products and services
  • Improve website performance and user experience
  • Detect and prevent fraudulent or unauthorized activity
  • Send promotional communications where permitted and where you have provided consent
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

SCENT971 does not intentionally store complete credit or debit card details on its own servers when payment processing is handled by a third-party payment provider.

Payment information is handled according to the applicable privacy and security policies of the payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Maintain login sessions
  • Understand website traffic
  • Improve website functionality
  • Provide relevant marketing or advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party service providers to help operate our website and business, including services related to:

  • Payment processing
  • Website hosting
  • Shipping and delivery
  • Analytics
  • Marketing
  • Customer communication
  • Security

These providers may process information as necessary to provide their services.

6. WhatsApp and Other Communication Channels

If you contact SCENT971 through WhatsApp, social media, email, or another communication channel, we may retain the information you provide in order to respond to your enquiry and provide customer support.

Third-party communication platforms may process your information according to their own privacy policies.

7. Marketing Communications

Where permitted by applicable law, we may send you promotional emails, product announcements, special offers, or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil business and legal obligations, resolve disputes, maintain records, and enforce our agreements.

10. Children’s Privacy

Our website is not intended for children under the applicable legal age to independently provide personal information.

We do not knowingly collect personal information from children for the purpose of making purchases without appropriate authorization.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request information about how your data is used

To make a privacy-related request, contact us using the information below.

12. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

SCENT971 is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable requirements.

The updated policy will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

SCENT971
Email: support@scent971.ae
WhatsApp: +971 50 971 6990